Contact us by Email, Telephone, Fax or Mail.

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:


For customer support or inquiries:

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. Customers may also use our North American toll free telephone number to contact a representative during regular business hours. 


Local: 905-544-3330

Toll Free: 1-888-544-3330

24 Hour parts line: 905-524-6577

Monday to Friday 7:30am - 5:00pm (EST) & Saturday 9:00am - Noon (EST)

 Sundays and federal holidays please leave a message and someone will contact you within 24 hours of the first business day.

FAX:  905-544-4856


Send your inquiries to:

  • Electrical Materials Company
  • 1890 Brampton Street, Unit A.
  • Hamilton, Ontario, Canada
  • L8H3S5

Copyright © 2008. Electrical Materials Company. All Rights Reserved.